1. Product Authenticity and Certification

• Diya Diamonds ensures that all diamonds and jewelry pieces sold are genuine and come with appropriate certification from recognized gemological institutes. Certificates must be presented with any claims regarding product authenticity.

2. Pricing and Payment

• All prices listed are inclusive of applicable taxes. Payments can be made via credit/debit card, net banking, or approved financing options. Diya Diamonds reserves the right to alter prices at any time without prior notice.

3. Order Confirmation

• Orders are confirmed only after the receipt of full payment. Diya Diamonds will send an order confirmation email with details of the purchase. In case of discrepancies, customers are advised to contact customer service immediately.

4. Shipping and Delivery

• Diya Diamonds offers shipping across India, with tracking details provided upon dispatch. Delivery times vary based on the destination but typically range from 5-7 business days. Diya Diamonds is not responsible for delays caused by external factors.

5. Return and Exchange Policy

• Customers can return or exchange items within 30 days of purchase, provided the items are in their original condition and accompanied by the original invoice and certification. Custom-made or personalized items are non-returnable.

6. Product Warranty

• Diya Diamonds offers a lifetime warranty on manufacturing defects. This warranty does not cover damage due to misuse, wear and tear, or alterations performed by unauthorized entities. Proof of purchase is required to claim warranty services.

7. Privacy and Data Protection

• Diya Diamonds respects customer privacy and ensures that personal information is collected, stored, and used in compliance with data protection laws. Information is used solely for order processing, communication, and improving customer experience.

8. Customer Responsibilities

• Customers are responsible for maintaining the integrity of their jewelry through proper care and storage. Diya Diamonds provides guidelines for jewelry maintenance and cleaning to help preserve the longevity of the pieces.

9. Dispute Resolution

• Any disputes arising from purchases or terms of service shall be resolved through negotiation and mediation. If unresolved, the disputes will be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

10. Modifications to Terms

• Diya Diamonds reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the official website. Customers are encouraged to review the terms periodically.

For more detailed information or specific queries, customers can contact Diya Diamonds' customer service directly at their store located on Shahnajaf Rd, Hazratganj, Lucknow, Uttar Pradesh.